DataSafe is a member of a 24-hour data recovery network. If you fall victim to drive failure, a dropped laptop, virus attack, or any other disaster that prevents you from accessing your valuable data, we can help. Do not try to operate your computer and beware of using disk utilities such as Chkdsk, Scandisk, Norton Disk Doctor, etc. In the hands of inexperienced users these types of software can be destructive to your data. Call us at 423-588-8570 any time of the day or night. Datasafe will send an experienced technician to your site to evaluate the drive. In many cases we may be able to accomplish the repair on the spot and have you back in business in no time. In some cases we may need to remove your drive and bring it to our offices to transfer the data to another drive. In extreme cases we may need to send your drive to a class-100 clean room for advanced recovery services. How much does it cost? The initial service call and evaluation is $100. Once we diagnose the problem and determine the extent of the damage we can give you a better idea of the ultimate cost. Additional fees can range from $100 for fairly simple recoveries to over $2,000 for more complex ones. In any event, we'll advise you up front of the potential cost, and you can choose to proceed with the recovery or abandon it. How long will it take? Down time is the hidden cost in computer operations. The quicker we can have you back up and running, the less money you lose in lost production time. Diagnosis can take anywhere from 1 to 2 hours for simple problems to 6 to 8 hours for complex ones. If we must send your drive to a clean room for advanced repairs it will take about 48 hours plus shipping time via overnight express. Priority express service is available at an additional cost.